LA Fitness must reinstate consumer whistle-blower Terry Messenger

Credit: Times Series Newspapers

Andrew Dismore Labour London Assembly Member for Barnet has today written to LA Fitness Chief Executive Martin Long to express his outrage at the victimisation of consumer whistle-blower Terry Messenger following articles published by the Times Series newspaper group.

Mr Dismore said:

“LA Fitness’s treatment of Terry Messenger is one of the most outrageous examples of consumer victimisation I have ever seen. If you do not think that a service is adequate, speaking with local newspapers must be an option available to consumers. Most businesses would see such complaints as an opportunity to improve their service, not “shoot the messenger”.

Companies like this are very keen to take subscriptions from people even when they don’t regularly use the faculties, so it is a bit rich for them to take the money and then not provide the service people pay high prices to use.

Whilst whistle-blowers working in the public sector have some protection, no protection exists for consumer whistle-blowers. If I was still an MP I would be introducing a private members bill to ensure that consumers like Terry are protected.”

ENDS

  1. Andrew Dismore is the Labour London Assembly Member for Barnet & Camden.
  2. Terry Messenger has spoken with Andrew Dismore’s office.
  3. To view the letter to LA Fitness Chief Executive Martin Long click: Letter to Martin Long – LA Fitness 190213
  4. Original story about Terry Messenger at http://www.times-series.co.uk/news/10235626.Swimmer__stunned__at_pool_ban_after_complaint/?ref=mmsp
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