Andrew Dismore

Andrew Dismore,  Labour London Assembly member and parliamentary candidate for Hendon, met senior TNT managers at their Colindale depot on 12/5/14, to see what they had to say in answer to  the poor performance of TNT since they started deliveries in Hendon at the end of February.

Mr Dismore raised  the many  complaints he had received, including the misdelivery of election poll cards, letters being delivered to one address for the whole street, and dumped mail, as well as security issues when post was left unlocked in bicycle panniers and TNT operatives riding on the pavement.

After the meeting Mr Dismore said:

“The managers were very apologetic and anxious to provide reassurance. They have sophisticated monitoring and tracking systems and equipment, but these systems are only as good as the TNT operatives themselves.

“They are starting from scratch and clearly have had difficulties with the “blind leading the blind” in setting up their rounds. They cannot match the 350 years’ knowledge of the Royal Mail whose experienced posties are aware of all the difficult addresses to find on their walks. No wonder TNT staff end up asking passers by for directions!

“TNT gave clear assurances that they will not be involved in any more deliveries of  sensitive election material for the 22^nd May  elections. The problem with  poll cards  arose  as the  result of a long chain of privatisation subcontracting  decisions.  Conservative Barnet Council contracted out the election distribution organisation to a company, FDM, instead of directly using the Royal Mail. FDM in turn contracted to TNT. TNT then decided to further subcontract the delivery back to the Royal Mail, where it should have been in the first place!

“It is no surprise  that things  went wrong, as one day’s deliveries instead of being passed to Royal Mail by TNT went to their own operatives instead. The net result  is that some people  in a key Council election  marginal ward did not receive their poll cards. In what is likely to be a tight election that could change the result, as the Council are refusing to reissue the poll cards that went astray. After the administration problems at the last General Election which affected the result, you would have thought the Council would have learned the lessons, but clearly they haven’t or simply don’t care.

“After recruitment direct from the Job Centre or the Work Programme, in my view part of the problem is that TNT’s 86 Colindale staff are all newly employed, on zero hours contracts without fixed hours and are paid by the hour. They only get a fixed hours contract after a year’s service.

“The managers say security is a priority and their operatives should not ride their bikes on the pavement, and that this is  a training issue  for them , but this is a  common occurrence- indeed as I left their building I saw this happening!

“TNT are anxious to hear about problems with their service, so if residents have problems or complaints with undelivered or misdirected mail, or see TNT operatives riding on the pavement or leaving post unlocked and unattended, they should  let me know and I will pass the complaints  on.

“At the end of my lengthy visit and discussion with TNT I was also amazed to hear that TNT had invited Hendon’s Conservative MP to meet them to talk about his concerns, but he failed to respond.  Clearly he is not as worried about TNT’s performance as I am.

“I will be raising the issue of TNT at the next London Assembly Mayor’s Question Time as the Mayor who welcomed Dutch company TNT to the capital must get involved in ensuring the service is delivered properly and securely.”