|Are people in emergency housing being put in tower blocks?
No. People are being temporarily housed in hotel accommodation in or close to the Royal Borough of Kensington & Chelsea.Are people living in parks?
We are not aware of anybody living in parks and there is no need for people to be living in parks if that is the case we would urge people to come to the Westway Sports Centre so we can help with their housing needs.
Are people been forced out of the borough, or being made intentionally homeless?
This is simply not true. No one is being forced to move out of London, or being threatened with being made homeless. We’re working to find the right accommodation for those affected residents, either in Kensington and Chelsea or neighbouring boroughs.
Are people affected by the fire being asked for ID at the assessment centre?
People affected by the fire were issued letters informing them of the process to access funding and we have asked them to show this letter as some people may have had their IDs destroyed in the fire. This is to ensure those who need support get it. They should not be asked for their ID.
Concerns about cyanide released in the air from the fire?
Public Health England air quality tests over the past week following the Grenfell Tower fire shows no detectable deterioration in air quality. They have advised that smoke from any fire is toxic and can contain a range of chemicals such as carbon monoxide, hydrogen cyanide, irritant gases such as hydrogen chloride. The amounts of toxic products will vary with the materials involved in a fire, its temperature and the amount of oxygen. The latest PHE advice on the fire is available here.
What will happen to anyone who isn’t documented but lived in the tower?
Support will be provided to all those residents whose homes have been destroyed in the fire. We will not use this tragic incident as a reason to carry out immigration checks on those involved and those providing vital information to identify victims. We will also make sure that all victims, irrespective of their immigration status, will be able to access the services they need, including accommodation and healthcare.
Will victims have to pay for outstanding utility bills?
The Government and utility companies have announced a package of support for Grenfell victims across energy, water and telecommunications. This includes suppliers agreeing to write off outstanding utility bills for victims of the fire, and the support comes on top of the £5 million fund to pay for emergency supplies, food, clothes and other costs. Further details can be found here.
How can people find their post?
Grenfell Tower’s post is being held at Royal Mail’s West London Delivery Centre, Unit 20-23, 7 Premier Park Road, London NW10 7NZ (Open from 8am – 2pm Mon to Sat). There will also be a collection location at Westway Sports Centre Car Park. No ID is required for collection. A free Royal Mail Redirection service is available to those affected for a period of one year. For more information on these services call 01752 387055.
Where should people call with information about missing people?
We are now in a transition from the casualty bureau to our incident room – if anyone needs to report a missing person or report information please use the new incident room number – 0800 032 4539.
Media enquiries: Grenfell Fire Response Team 24 hour media centre on
020 7641 3677/3678/3679 or email email@example.com. For all other contacts, please consult our leaflet.