|Are people affected by the fire being asked for ID at the assessment centre?
People affected by the fire were issued letters informing them of the process to access funding and we have asked them to show this letter as some people may have had their IDs destroyed in the fire. This is to ensure those who need support get it. They should not be asked for their ID.
What will happen to anyone who isn’t documented but lived in the tower?
Support will be provided to all those residents whose homes have been destroyed in the fire. We will not use this tragic incident as a reason to carry out immigration checks on those involved and those providing vital information to identify victims. We will also make sure that all victims, irrespective of their immigration status, will be able to access the services they need, including accommodation and healthcare.
Will victims have to pay for outstanding utility bills?
The Government and utility companies have announced a package of support for Grenfell victims across energy, water and telecommunications. This includes suppliers agreeing to write off outstanding utility bills for victims of the fire, and the support comes on top of the £5 million fund to pay for emergency supplies, food, clothes and other costs. Further details can be found here.
I’ve lost my passport in the fire and don’t know what to do?
If your passport, British Residence Permits, nationality, birth and marriage certificates or visas have been destroyed as a result of the Grenfell Tower Fire, then help is still available to you. You can meet with an advisor at the Westway Sports & Fitness Centre, Crowthorne Road, W10 6RP or call the 24 hour advice line on 0300 222 0000 to arrange for a call back by a member of the visa and passport team.
Will my eligibility for benefits be affected if I receive the £5,500 fund?
The Department for Work and Pensions have said that your income-related benefits won’t be affected by payments from the fund. Other benefits such as Personal Independence Payments won’t be affected either and any payments from the emergency fund will not be taxed.
When will I get hot water back?
The boiler which provided hot water and heating to Grenfell Tower and local properties was destroyed by the fire. A new, temporary boiler has now been fitted as a short to medium-term solution and the hot water supply has been restored.
How can people find their post?
Mail for Grenfell Tower can be collected from Royal Mail’s West London Delivery Office, Unit 20-23, West London Delivery Office, Premier Park Road, NW10 7NZ (open Mon to Fri 8am to 2pm and Sat 8am to 1pm). Mail collection is also available by prior arrangement on Monday, Wednesday and Friday from the Royal Mail desk at the Westway Sports Centre.
Please call 01752 387055 to make a mail collection arrangement. ID is required to collect you mail.
A free, one year Redirection service is also available to those affected. For more information about the Redirection and for any other enquiries please call Royal Mail on 01752 387055.
Where should people call with information about missing people?
We are now in a transition from the casualty bureau to our incident room. If anyone needs to report a missing person or report information please use the new incident room number on 0800 032 4539.
Media enquiries: Grenfell Fire Response Team 24 hour media centre on
020 7641 3677/3678/3679 or email email@example.com. For all other contacts, please consult our leaflet.