Tube noise meeting with Sadiq Khan and TfL
This week I attended a meetign with TfL and the Mayor of London Sadiq Khan with other Assembly members and local residents who had suffered tube noise that was not being satisfactorily resolved by TfL.
I thought it would be helpful to note the agreed action points by TfL:
Actions for TfL
- TfL to prepare action plan to share directly with each resident. This should set out the next steps and a timeline for each action.
- TfL to share with AMs a timeline on how complaints are handled in general. This should set out the intended time periods for contacting a resident, arranging a site investigation and when residents can expect an action plan.
- TfL to share with AMs the current approach to triaging complaints and review the thresholds regarding the number of complaints required to trigger action